3. REQUESTING AND OFFERING

Two different organisations share equipment on the marketplace - How does it work?

1. Both the provider and customer must register on Clustermarket.
2. The provider fills out all mandatory fields and uploads the equipment.
3. The customer searches for the equipment by using keywords.
4. The customer chooses the booking dates/time and requests the equipment.
5. Unless specified differently for the equipment, the provider pre-approves the customer’s request. If applicable, the provider suggests new booking times and shares the terms that must be accepted by the customer.
6. The customer accepts the provider’s terms (if applicable) and pays Clustermarket for the booking either via card or via invoicing.
7. Clustermarket automatically raises a purchase order (PO).
8. The customer accesses the equipment (with training and/or health and safety induction if applicable).
9. Clustermarket transfers the full amount to the provider.
10. Both parties review each other.

Two different organisations come to a service agreement on the marketplace - how does it work?

1. Both the provider and customer must register on Clustermarket.
2. The provider fills out all mandatory fields and uploads the service.
3. The customer searches for the service using keywords.
4. The customer requests a quote for the service.
5. The provider creates a quote on Clustermarket based on the request and discussions with the customer. If applicable, the provider shares the terms that must be accepted by the customer.
6. The customer accepts the terms (if applicable) and pays Clustermarket for the service either via card or invoicing.
7. Clustermarket automatically raises a purchase order (PO).
8. The provider completes the service.
9. Clustermarket transfers the full amount to the provider.
10. Both parties review each other.

Bookings within your lab and in other labs of your organisation - how does it work?

Depending on the requester’s access rights, an approval of the booking may be required.

Can I charge different rates for different customers?

Yes, for equipment rentals you can charge three different rates (industry, academia and internal). The pricing for services will be determined after the customer requests the service.

Can I share equipment that is fully or partially financed by public money or other external sources?

In principle any research equipment can be shared on Clustermarket; however, it is recommended to check with the responsible funding source and understand its policies. While this seems less of an issue in the United Kingdom, the situation in other countries can be different.

Clustermarket is currently doing its best to find political and legal solutions to make sharing possible for all pieces of equipment regardless of the funding source. If you have any further questions regarding this topic, please contact info@clustermarket.com.

I need to use specialised equipment, but I don’t know how to operate it. What can I do?

This is a common challenge and providers can offer training and technical support along with their equipment as add-ons. You can see the optional and mandatory add-ons before you make a request. Alternatively, you can also request a full service.

Can providers and customers communicate directly with each other?

Yes, Clustermarket provides a messaging system that can be used by participants to communicate directly with each other, so as to discuss the requirements of a service for instance. Direct messages between provider and customer on Clustermarket also help to prevent potential disputes.

What is the dashboard?

Your dashboard gives you an overview of all your activities. Either across all laboratories as an Organisation Admin or only for a single laboratory as a Laboratory Admin. You will find a calendar displaying all bookings of your lab colleagues and guest. This is also where you book your lab equipment.

What do I find under “Collaboration”?

Here you can access the “Contract(s)” tool, which allows organisation and department/lab admins to upload any contracts that are required when renting out equipment or offering services. You also have access to “Projects” where equipment and services can be added to research projects.

Does Clustermarket provide a rental agreement?

Although a standardised rental agreement is provided, some providers may require customised agreements tailored to their needs. Therefore, providers can upload additional contracts under “Contract management” that must be accepted by the customer before making a payment.

What happens if an equipment has been damaged?

Often the equipment is covered by your current insurance provider after the customer receives training and a safety induction. If you aren’t covered and only occasionally plan to share equipment, Clustermarket can negotiate with multiple insurance companies to find an adequate solution for you. To get advice please contact info@clustermarket.com.

In the unlikely event your equipment has been damaged please contact us immediately at info@clustermarket.com so the team can help you.

What if the customer does not show up on time or at all?

It is the customer’s responsibility to make it to your facility on time. If the customer arrives late, the equipment must remain booked for the rest of the agreed time frame. You will receive the full rental fee, whether the equipment is used for the full time or not.

What happens if the equipment is not the one I have requested or is not capable of performing as described on Clustermarket?

If you experience any difficulties in terms of performance or notice that the equipment does not match the description on Clustermarket, please immediately inform the team at info@clustermarket.com to get advice and the chance of a full or partial refund.