The website is run on behalf of and maintained by Clustermarket Limited, a company registered in England and Wales under the registration number 09485659 with administrative office at Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS London, UK.


Members of the Board:

Johannes Solzbach

Niklas Friedberg

Tobias Wingbermuehle

Shalab Kumar

Giovanni Rizzo


Your contact at Clustermarket:

Post:   Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS London, UK



Company register:

Clustermarket Limited incorporated in England and Wales under company number 09485659 with administrative office at Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS, London.


Value-added tax identification number:




Privacy Policy


Status: January 2017


We, Clustermarket Ltd., take the protection of your personal data seriously and strictly adhere to the rules laid out by applicable laws and regulations on data protection.


The following policy provides an overview of what kind of data is collected for what purpose and how we endeavor to ensure the protection. We are always careful with your personal data and maintain the European standard for data protection in order to effectively protect your data.


However, please kindly take to consideration  that no method of transmission over the Internet, or method of electronic storage, is 100% secure.  While we strive to use technically feasible and commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.


I. Data Controller


Data controller responsible for the website is Clustermarket Limited incorporated in England and Wales under company number 09485659 with administrative office at Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS London, UK.


II. Information about the Collection of Personal Data


Personal data is any data any information relating to an identified or identifiable natural person, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity, e. g. name, address, email address, telephone number, ID, bank account number etc.


We maintain technical measures according to the latest technologies reasonably available to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access.


Below we provide information about the collection of personal data when using this website and the Clustermarket portal:


2.1 Data Collection from Visitors of Our Websites


As for the visitors who do not log in to use our website, register or otherwise provide us with information, we collect the data transmitted by your browser that enables you to access the website, e. g.:

- IP address

- Date and time of the request

- Content of the request regarding specific site

- Time zone setting

- Access status / HTTP status code

- Volume of data transmitted each time

- Browser type and version, language setting

- Operating system and interface

- Country of origin of the visitor

Such data will not be used to personally identify you, but help us to improve the site by monitoring how you use it, respond to any feedback you send us, if you’ve asked us to, and provide you with information, if you want it.


2.2 Collection of Personal Data from Registered Users


If you are a registered user (Participant) of our online portal, we will collect and store your data appropriate for provision of our services and fulfillment of the contracts. This includes, without limitation, the information provided for registration, such as company name, address/email address, contact person, telephone number, profile of the company, description of services etc., and during your use of our portal.


Once you are logged into the account with us, certain data besides the data under Section 1.1 will be automatically recorded, such as:


- Clustermarket login data

- IP address of the last access

- search terms entered on the platform

- your booking history

- any information submitted in connection with requests, orders, pre-approvals, confirmations, agreements between/among the registered users and transaction-related data and other information.

We use this information to administer and improve our services on the platform, expand and customize the features and functionalities of our online portal, respond to your requests and communicate with you, fulfill the contracts and claims. For this purpose, we will give your address data and possibly payment information to companies that support us in this area.


We will delete this data upon your deletion of account and settlement of all claims and after the tax and commercial storage periods.



III. Information about Use of Cookies, Google Maps API, Google Analytics, Google AdWords


3.1 Use of Cookies


Cookies are small text files that are stored on your hard disk in association with the browser you are using and through which specific information flows to the agency that sets the cookie (in this case, us). Cookies cannot initiate programs nor deliver viruses to your computer. They serve only to make the internet service more user-friendly and effective.


We use cookies in order to be able to identify you for subsequent visits, if you have an account with us. Otherwise, you would have to log in again for every visit.


The cookies are stored on your computer when you use the website. The information stored using cookies is stored separately from any additional data provided with us. In particular, the cookie data is not associated with your other data.


Our website uses persistent cookies, among others. Persistent cookies are automatically deleted after a specified period that may differ depending on the cookie. The persistent cookies that we use persist for about 3 hours after the time they are no longer in use or after the browser is closed.


You are always able to delete the cookies or limit the use of cookies in the security settings of your browser. However, you may not be able to use all of the features on this website to their full extent in this case.


3.2 Use of Google Maps API


We use Google Maps API from Google Inc. (1600 Amphitheatre Parkway, Mountain View, California, 94043; “Google”) on an interactive map, as a source of maps, geographic data and geo-location information for the purposes of providing location-based information. When using Google Maps on our website, user information and a user's IP address will be transferred to and stored on Google's servers in the USA. The use of Google Maps API as well as the relevant data transfer and processing is governed by Google Inc.'s data protection policy:


You may disable Java Script in your browser and disable Google Maps to stop your personal data from being transmitted to Google.


3.3 Use of Google Analytics


Our website uses Google Analytics, a web analytics service provided by Google . Google Analytics uses cookies that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. By order of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services regarding website and internet use to the website operator.


This helps us to better understand the visitors and users of our platform and make better decisions about design and services. All of our activities falls within the bounds of the Google Analytics Terms of Service.


You may block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: .


This website uses Google Analytics with the extension "_anonymizeIp()". As a result, IP addresses are processed in a shortened form and direct references to people can be excluded.


3.4 Use of Google AdWords


Our website uses Google Conversion Tracking. If you clicked on an ad delivered by Google on our website, a cookie is placed on your computer by Google AdWords. The cookie for conversion tracking is placed when a user clicks on an ad delivered by Google. These cookies expire within 30 days and are not personally-identifiable. If the user visits certain pages on our website and the cookie has not yet expired, we and Google will be able to recognize that the user has clicked on the ad and proceeded to that page. Every Google AdWords customer gets a different cookie. Cookies cannot therefore be tracked across sites by AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in for conversion tracking. Customers are given an overall number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag. However, they will not receive any information that can personally identify users.


If you do not want to participate in the tracking, you can take the necessary steps to block a cookie – such as through a browser setting, which generally disables cookies from being stored, or adjust your browser settings in such a way that cookies from the domain "" are blocked. Please note that you may not delete the opt-out cookies as long as you do not wish for measurement data to be recorded. If you delete all of your cookies, you must reset the opt-out cookie once again.


This website uses the remarketing feature from Google Inc. This feature is used to present website visitors interest-based advertising within the Google ad network. A "cookie" is stored in the browser of a visitor to the website that enables the visitor to be recognized again later when visiting these websites, which are a part of the advertising network from Google. On these pages, the visitor can be presented with advertisements that relate to content that the visitor has previously called up on websites that use the remarketing feature from Google.


According to its own policy, Google does not collect any personal data with this process. Nevertheless, if you do not want to use the remarketing feature from Google, you can disable it by changing the appropriate settings at . Alternatively, you can disable the use of cookies for interest-based advertising via the advertising network initiative, by following the instructions at .



IV. Information on Use of Social Media Plugins


We currently use the following social media plugins: Facebook, Google+, Twitter, Xing, LinkedIn.

Address for the respective providers and URLs to their privacy policies:


• Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;;  Additional information on data collection:

• Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA;


• Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA;


• LinkedIn Corp, 2029 Stierlin Court, Mountain View, CA 94043, USA;


XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany:  You may recognize the respective plugins by the respective logo or other respective characteristic typical for the respective social media on our pages. You can find an overview of plugins of:

- Facebook:;

- Google+:;

- Twitter:;

- Xing:

- LinkedIn:


Such plugins can recognize a user’s IP address and the page visited on our platform, and, possibly, store cookies. If you interact with the plugins, e. g. by clicking on the Facebook “Like-Button” or entering a comment, while being logged in to your social media account, a connection between your browser and the server of the respective provider of the social media platform will be established and the information that you have accessed the corresponding page of our website will be transmitted from your browser directly to and stored by such provider; in doing so, you enable the respective social media platform to match your visit with your account. Even if you are not logged into your account, there is possibility that your IP-address will be transmitted through the embedded plugins to the respective social media platform.


Clustermarket does not have any knowledge of the content of the transmitted data or its usage by such social media platform, nor is responsible for the use of, or guidelines regarding the use of, personal data by third party providers. Please read the privacy policy of the respective provider of social media platform (s. above) for more information.



If you do not want to have your visits on our site assigned to your social media account, you must log out from your social media account before entering our website. You may opt out of using these social media plug-ins and other cookies at any time with effect for the future by deactivating the cookies in your browser settings.




V. Third Party Links


Our website may contain links to and from other websites. This privacy policy only applies to this website, and does not cover other providers, services and transactions that we link to. We have neither control of nor responsibilities for the content, privacy or security practices and policies of those websites or services.  If you go to another website from this one, be cautious and read the privacy policy on that website to find out what it does with your information.


It is also possible that third party contents, such as videos from YouTube, maps from Google Maps, RSS feeds, or graphics, etc., are integrated in this website. Such third party provider may detect the IP address of the user, in order to send the content to the browser of each user. We strive to use only such content whose respective providers use the IP addresses solely to deliver the content. However, we have no control over whether the third-party providers save the IP addresses for statistical purposes, for example. We inform users about this insofar as this is known to us.



VI. Data Share with Third Party


We share your information with third parties only as described below, or provided by law, or requested or consented to by yourself. Companies affiliated with us shall not be regarded as third parties.


6.1 Your Consent to Use


When entering personal or business data on our website, the disclosure of your data is entirely voluntary. By entering the data, you indicate your consent to our storage, processing and use of the provided data for the purposes of establishing contact, processing contracts, for advertising, or for the protection of our own legitimate business interests with regard to advising and supporting our customers and prospective customers.


6.2 Data Share with Other Users of Our Website


Any information you upload to our online portal for the purpose of business collaboration and contract initiation, such as company profile, listing, service description, reviews, are accessible to every other registered user (Participant). You should check your contents before publishing them in order to ensure that they do not contain information that is not intended for the others.


Particular information, such as location of rentable equipment, will appear in the search results, if a visitor without registration uses our platform to search for intended services or equipment. However, such information does not refer to an individual provider personally.


By using the functionalities available on the portal, relevant information of you will be forwarded to the recipient, e. g. a request including the name and contact of the requester, a pre-approval with contractual offer, etc. The registered users may disclose and exchange additional information with respect to the rent or service contracts to conclude or performance of contract using the communication features on the platform. However, please take to your consideration that this Privacy Policy only applies directly to Clustermarket. The use of data by the other Participants as well as restriction of such shall be governed by the terms of Agreement as well as the non-disclosure agreement entered into by the contracting parties.


6.3 Data Transfer to Third Parties


We will transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be informed specifically about the transmission to the third parties before your data is forwarded.


We use several external service providers to perform functions on our behalf, e. g. for payment processing. We have chosen these providers with due care and have them contractually bound to compliance with applicable privacy and security policies. These service providers will have access to specific personal information needed to perform their functions, but may not use it for other purposes.


Insofar as these service providers are located in the US, we will notify you of this in connection with the respective functions. This data processing is also carried out according to current law.


6.4 Right to Obtain Information and Revocation of Consent


You have the right to request information from us about the data stored about you with us at any time, as well as their use and  the purpose.


If you have given consent to the use of data, you can revoke or restrict this consent, wholly or partly, with future effect at any time.


All requests and inquiries for information or objections for data processing shall be sent by email to or to our post address stated under Contact.



VII. Newsletter


For persons who are not yet a Participant of our platform and will subscribe for our newsletter, we will send you a confirmation email to the email address you entered for receiving the newsletter, where you will be asked to confirm your subscription. If you do not confirm it within 24 hours, your application for subscription will be deleted automatically. If you confirm your wish to receive the newsletter, we will store your email address until you unsubscribe. Your email address is stored and used solely for the purpose of the newsletter. We also store your IP address and times when you register and confirm in order to prevent your personal data from being misused.


Your email address is the only piece of information required to subscribe the newsletter. Providing additional, specially marked information is voluntary and will be used solely to personalize the newsletter. This data will also be completely erased upon revocation.


You can revoke your newsletter subscription at any time, by clicking on the link provided in each newsletter email or by sending a message to



VIII. Contact


If you have any questions or wish to receive more information with respect to our private policy and data protection, please contact the Data Protection Officer at any time at:


For any other questions, please use the “Contact” feature of our website or write us at (for further contact details s. our Imprint).


Hutching's St, Isle of Dogs, E14 8JY London

© 2017 Clustermarket LTD. All rights reserved.