FAQ

clustermarket

General

 

What does Clustermarket do?

 

Clustermarket is an online sharing platform for life scientists to list, discover and book equipment, services and expertise within their institution or cluster. These resources can be offered to external counterparties and be shared internally within the institution to allow a simple integration in the lab manager‘s daily tasks.

 

 

Why use Clustermarket?

 

Do you want to share your resources as a provider? Renting out equipment or offering services via Clustermarket gives you an additional source of income, proof that your assets are used efficiently for grant applications and a platform to market your services. Additionally, you can collaborate with innovative companies that have disruptive ideas. You can easily manage your contracts and you are guaranteed to receive the full payment for the agreed performance.

 

Are you looking for resources as a customer? Clustermarket provides you access to the newest technology and top-notch expertise in a timely manner and at minimum costs by saving maintenance and high capital expenses. As a start-up we help you to bridge the valley of death and as an established business we give you the opportunity to spend your R&D budget more efficiently.

 

 

How does it work?

 

Provider and customer need to register to offer, discover and book collaboration opportunities. After finding and selecting the preferred technology or service, the customer needs to choose when and for how long the technology needs to be used (or select the quantity of samples) or what the service must include. As the next step the provider must preapprove the booking by the customer after reviewing the request. A preapproval allows the customer to access the technology, if the terms & conditions have been accepted and the payment has been made.

 

 

How does Clustermarket differ from a listing directory?

 

On Clustermarket you do not need to call multiple contacts in order to find out the price and availability of an advertised resource or service. Neither do you have to worry about a contract, receiving the payment on time or whether the counterparty is trustworthy. Everything can be checked and done on the platform in a fast and secure way.

 

 

Who is Clustermarket for? Can I also register as a private individual?

 

Clustermarket is for a broad range of institutions and companies in the life science industry from small start-ups/spin-outs to big established institutions such as universities. The more diverse our platform becomes the more synergies can be created.

Private individuals are not permitted to register on Clustermarket. However, we would recommend you to talk to your employer or research institution whether it is possible to set up a sub-account or contact us directly at info@clustermarket.com.

 

 

What are the costs of joining Clustermarket?

 

Registering on Clustermarket is completely for free as a provider and as a customer. We also do not charge any fees for offering or requesting technologies and services.

 

 

Why and when do I need to register sub-accounts?

 

If you own a small company or institution, you most likely do not need any sub-accounts. Sub-accounts are useful for big institutions or companies with multiple departments that share among each other and with external counterparties. In that case the main account acts like an administrative entity that monitors the sub-accounts’ sharing activities and maintains contracts.

 

 

Why haven’t I received any emails?

 

Sometimes our automated emails can end up in your spam folder, therefore we kindly ask you to check there first. If you cannot find them there either, please send us an email at info@clustermarket.com and we will make sure that you will receive them in the future.

 

 

I forgot my password, how can I reset it?

 

Below the login credentials fields you can click on “Did you forget your password?” The link will guide you through the process of resetting your password. As an alternative you can contact us directly at info@clustermarket.com.

 

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